Frequently Asked Questions
How do I activate my 3 year extended limited warranty or my limited lifetime warranty?
You must register your given Product within 30 days of purchase to extend warranty coverage at no charge from the 1 year base limited warranty to the Product specific extended limited warranty. Warranty registration is easy, takes about 3 minutes, extends warranty coverage accordingly, and provides unlimited access to our in-depth troubleshooting, Support Team, and intuitive Support Tools.
How long can I extend my 1 year base warranty?
The warranty on some Products can be extended to a year 3 limited warranty, while the warranty on some select Products can be extended to a limited lifetime warratny. The Accessory Power Limited Warranty Seal clearly marked on each Product package or within the Product manual determines which specific warranty extension applies for the given Product.
When does warranty coverage start?
Warranty coverage starts on the day of purchase and continues for the appropriate term. You must create a support login and complete the Accessory Power warranty registration within 30 days of purchase to extend warranty coverage beyond the 1 year base limited warranty free of charge.
Will the base limited warranty protect my product for at least 1 year?
Yes. The Accessory Power Limited Warranty for Products starts on the date of purchase and continues for a term of 1 year. If you complete Product registration within 30 days of purchase you will be able extend your warranty coverage free of charge.
What is an Authorized Dealer?
An Authorized Dealer is any distributor, reseller, or retailer that was duly authorized by Accessory Power at the time of the sale to sell authentic Accessory Power Product to Consumers in the jurisdiction where they are authorized to sell Product in new, unused condition, and in its original packaging.
Should I keep my store receipt?
Yes, absolutely. Written proof of the original date of purchase such as a dated purchase receipt is required to obtain warranty service. Please retain your purchase receipt.
What products are covered?
New Accessory Power Products sold in original packaging by Authorized Dealers which carry an official Accessory Power Limited Warranty Seal are covered under the terms of our limited warranty.
What is not covered?
Products that do not carry an Accessory Power Limited Warranty Seal on either the Product package or within the Product manual are not covered; Used Products, refurbished Products, or Products not sold in original packaging are not covered; Products not sold by Authorized Dealers are not covered; Products that are damaged from shipment, handling, storage, accident, abuse or misuse, or if the Product has been installed, used or maintained in a manner not conforming to Product manual instructions, have been modified in any way, or have had any serial number removed or defaced are not covered. Furthermore, the limited warranty does not cover accidental damage of any kind including Products suffering from cosmetic damage such as cracks or dented housings. Batteries loose performance over time and consequently will have a shorter run time as they age. Degradation of battery life is thus considered normal wear and tear and is also not covered under the terms of the limited warranty.
What happens if a Product is discontinued?
A Product that fails after it has been discontinued will be replaced with a new or refurbished Product with similar functionality or Accessory Power will refund the purchase price of the unit, less a reasonable usage charge.
How do I obtain warranty service or support?
After successful Product registration and activation of your warranty please visit the Warranty section at our website www.AccessoryPower.com/Warranty, enter your Support Login and begin the warranty claim form.
What happens if it's determined that my product must be repaired or replaced under warranty?
An Accessory Power Support Representative will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to safely return the Product to an authorized repair facility. Prior to the issuance of the RMA number you'll be asked to submit payment for a shipping & handling return fee determined by the Product's suggested retail price (MSRP). MSRP of less than $24.00 = $4.99; MSRP between $24.00 and $49.00 = $7.99; MSRP greater than $49.00 = $9.99.
