Product Support

How Can We Help?

If you are unsure how to use one of our products please use the following as a resource to help you with anything you may need. Below you will find frequently asked product questions, how-to videos, downloadable user guides and more. If you need more assistance please claim your warranty at the bottom of the page and one of our help customer solutions team members will reach out to you shortly.

Theorem 3 White Gaming Headset

Product Name:

Theorem 3 White Headset - PC Gaming Headset with 2.0 Stereo Sound, 50mm Drivers - White

Model Number:

ENTHH23100WTEW

How Can We Help?

Frequently Asked Questions

Theorem 3 White Gaming Headset will not power on

Troubleshooting:

Please try multiple USB ports on the computer that the headset is being used with.
Does the issue persist across all ports or only some?
If available, please also try with your other PC/laptop.
Does the headset work with other devices?

Please contact customer service if the troubleshooting above does not solve the problem.

How to change the LED color?

The USB cord controls the LED lights to turn it off or on but there is no option to change the LED color.

Only one side of the headset works

Troubleshooting

Please try several USB ports on your computer which the headset is being used
Please also make sure that audio cable is plugged into the audio/headset port
Does the problem persist on all ports or only some?
Try the headset with other PC/laptop
Does the headset work?
Please ensure that the headset is selected as the default audio output device in the sound settings of your computer.
Was the headset selected as the default audio output device?

Please contact customer service if the troubleshooting above does not solve the problem.

Microphone is not working

Troubleshooting

Please ensure that the USB cable is securely plugged into a USB port on your computer.
Was the USB securely inserted?
Please try multiple USB ports on the computer.
Is the issue present across all ports or only some?
Please ensure that the headset is not muted through its In-Line Volume/Mute Controller
Does the microphone work now?

Please contact customer service if the troubleshooting above does not solve the problem.

Product Videos

DOWNLOADS

Use the link(s) below to download software and manuals for your selected product.

Still Need Help?

If you've exhausted the above resources and haven't found what you are looking for, we've got you covered. Please login and register your product to get further support from our Customer Solutions department.

Click here to Register Product