Product Support
Scoria 2 Gaming Headset
Product Name:
ENHANCE Scoria 2 Gaming Headset - Gaming Headphones with 7.1 Surround Sound - BlackModel Number:
ENSCH72100BKEWFrequently Asked Questions
Features of the ENHANCE Scoria 2 Gaming Headset
7.1 VIRTUAL SURROUND SOUND
Pinpoint enemy placement with premium directional audio, powered by the Scoria 2 PC gaming headset's 7.1 surround sound technology
EASY ACCESS CONTROLS
The gaming headset with mic has a volume control and mute button located on the backside of one of the padded earcups
ALL-DAY COMFORT
With its metal construction and its padded headband and soft earcups, the computer headphones are perfect for those lengthy gaming sessions. Headset also has constant RGB lighting
ADJUSTABLE SOUND SETTINGS
The Scoria 2 USB headset with microphone for PC comes with a software that allows for you to fully customize the bass, treble, and other sound effects
PC GAMING HEADSET
Noise cancelling microphone on the gamer headphones with mic blocks out sounds while connected via USB cable to your gaming computer, PS5, PS4, or gaming laptop
Headset is plugged in but there is no sound
Troubleshooting:
- Please ensure that the USB cable is securely plugged into a USB port on your computer.
- Was the USB securely inserted?
- Please try multiple USB ports on the computer.
- Is the issue present across all ports or only some?
- Please ensure that the headset is selected as the default audio output device in the sound settings of your computer.
- Was the headset selected as the default audio output device?
- Please ensure volume on both the headset and your computer are tuned to appropriate levels.
- Does adjusting the volume on the computer or headset allow audio to be produced?
Please contact customer service if the troubleshooting above does not solve the problem.
Headset No Longer Recognized After Downloading Software
If your Scoria 2 Headset stopped working after downloading the Software and you are running Windows 10 or 11, it could be a possible issue with the SSS Audio Extension Filter Driver.
By following the below troubleshooting steps, you should be able to download our software without any errors.
- Uninstall the software and PnP Drivers for the Scoria Headset
- Run all available Windows updates.
- Follow this link to check for updates official from Microsoft:
- Restart the computer without the headset plugged in
- Plug in the headset once everything has rebooted
- Wait for your computer to recognize the headset
- THEN install our software.
- Are you able to use the software now?
Headset will not power on
Troubleshooting:
- Please try multiple USB ports on the computer that the headset is being used with.
- Does the issue persist across all ports or only some?
- If available, please also try with your other PC/laptop.
- Does the headset work with other devices?
Please contact customer service if the troubleshooting above does not solve the problem.
Microphone is not functioning
Troubleshooting:
The Scoria headset provides the option to use additional software for personalized sound preferences. If you are using the additional software, please try the following steps to un-mute the mic.
- Open the software and select the microphone panel. Next to the sensitivity adjustment slider there should be a clickable button to toggle mic mute. Please click this button and then try using the inline controls to mute and un-mute the mic.
- Does changing this setting in the software allow the mic to be muted or unmuted?
- If this does not resolve the issue, please locate the headset in the recording devices panel of your computers sound settings. Click the mute/un-mute button next to the headset. Then try muting and un-muting the mic from the inline controls.
- Does changing this setting in your computer's settings allow the mic to be muted or un-muted?
Please contact customer service if the troubleshooting above does not solve the problem.
How to download the software?
To download the software, please visit https://pc.enhancegaming.com/index.php?route=information/support&tid=1 and select Drivers and Downloads. Once there, you can select 'Headsets' from the drop-down menu and look for the ENHANCE Scoria 2 Gaming Headset.
Product Videos
DOWNLOADS
Use the link(s) below to download software and manuals for your selected product.
Still Need Help?
If you've exhausted the above resources and haven't found what you are looking for, we've got you covered. Please login and register your product to get further support from our Customer Solutions department.