Product Support
SC2 Computer Speakers
Product Name:
ENHANCE Voltaic SC2 Computer Speakers - Stereo Speakers with USB | 3.5mm AUX - BlackModel Number:
ENPCSC2100CLEW
Frequently Asked Questions
ENHANCE Voltaic SC2 product diagram
*** This is a plug and play device, there are no drivers required. ***
ENHANCE Voltaic SC2 does not power on
Troubleshooting:
- Please make sure that USB power cable is connected to a functional powered USB port on your computer.
- Do other devices plugged into the same port work?
- Try the Voltaic SC2 in different USB ports.
- Does plugging into a different USB port allow the Voltaic SC2 to power on?
- If available, please also try to use the Voltaic SC2 to a different PC/laptop
- Does the speaker power on when connected to another device?
LEDs are not illuminating
Troubleshooting:
- The Voltaic SC2 uses the LED light button to power ON or OFF the speaker lights.
- Does pressing the "LED icon" on its in-line controller help illuminate the LEDs?
- Please ensure that the SC2 is in fact connected to power via USB port.
- Is there power to the SC2?
- Can you see the LEDs now that there is power?
Sound coming from the ENHANCE SC2 is distorted
Troubleshooting:
- Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music file can affect the quality of the sound being produced. Please make sure that your music file is to the quality expected.
- Are all songs being listened to distorted with static or only some of them?
- Please make sure that your MP3 file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality MP3 files that are larger in size will provide better sound quality.
- Does playing different file sizes yield different results?
- Please try turning the volume down on your computer, and then on the ENHANCE SC2 until there is no more distortion.
- Does turning down the volume solve the problem?
Volume of the ENHANCE SC2 is low or there is no sound
Troubleshooting:
- Please make sure that the 3.5mm audio cable is properly connected to your computer’s headphone or speaker port for sound and that the USB cable is plugged into the USB port on the computer for power. Make sure that your computer’s head phone volume is enabled and not muted.
- Does this solve the problem?
- Please make sure to adjust volume on your computer as well as on the Voltaic SC2. To adjust volume on the Voltaic SC2 roll the volume control wheel towards the (+) of the speaker to increase volume or towards the (-) to decrease volume.
- Does changing the volume on the Voltaic SC2 or the computer allow you to hear the sound?
- The Voltaic SC2 in-line controller comes equipped with 2 buttons and a volume scroll wheel. Please make sure to try and click the mute button make sure it is enabled and not muted
- Does this solve the issue?
- Try listening to different music files or different audio types.
- Is the volume low or non existent on every audio file played, or only some?
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