Product Support
Voltaic 2 Gaming Mouse
Product Name:
ENHANCE Voltaic 2 Gaming Mouse - Computer Mouse with 7 Programmable Buttons - BlackModel Number:
ENVOMN2100CLEW
Frequently Asked Questions
Locating/Downloading Software
The ENHANCE Voltaic 2 mouse software is required to customize your mouse settings including LED color options and button programming. To download the software, please visit https://pc.enhancegaming.com/index.php?route=information/support&tid=1 and select Drivers and Downloads. Once there, you can select 'Mice' from the drop-down menu and scroll down until your see Voltaic 2 Gaming Mouse.
Please contact customer service at support@accessorypower.com if the troubleshooting above does not solve the problem.
Computer is not recognizing the VOLTAIC 2 GAMING MOUSE
Troubleshooting:
- Make sure the mouse is connected to an operational USB 2.0 port while the computer is already running, try more than one port.
- Does the mouse work in any other USB ports?
- Be sure the computer is updated to the latest available operating system firmware, download any available updates.
- Is your computer up to date or does downloading available updates solve the problem?
- Try unplugging the mouse, wait a few seconds and then reinsert.
- Does this solve the problem?
- Some desktop computers only have one USB port designated for the mouse peripheral, check the back of your computer and make sure the mouse is plugged into the correct port.
Please contact customer service if the troubleshooting above does not solve the problem.
Voltaic 2 Gaming Mouse Software won’t Install
Troubleshooting:
Prior to installing the Voltaic 2 mouse software, please ensure to close all open applications. It is also recommended that any existing mouse application software is uninstalled from the computer before installing the Voltaic 2 mouse software.
1. Open the folder on your computer containing the downloaded Voltaic 2 mouse software.
2. Double-click on the ENHANCE Voltaic 2 Mouse Software Setup.exe application file to start the installation. Follow the onscreen instructions.
3. Once the installation is complete, click Finish. It is recommended that you restart the PC before using the software.
4. The ENHANCE icon will now appear on your desktop. Double-click the ENHANCE icon to launch the Voltaic 2 mouse software.
Please contact customer service if the troubleshooting above does not solve the problem.
Voltaic 2 Mouse Software wont download
Troubleshooting:
- When downloading the file, you need to select a downloadable location, preferably on the desktop.
- It should read as "ENHANCE-Voltaic-2-Mouse-Software.zip"
- Right Clip on this file and "extract" the file to unzip.
- From there you are left with a folder where there will be two files. The first being the software and the second being the walkthrough.
- The file is an exe file and must be clicked to start the installers and be able to use the software for editing.
Voltaic 2 Gaming Mouse list of different menu
Main Menu
Profiles: There are 4 profiles that can be updated Office - Game I - Game II - Media. When different mouse settings are used for various games or applications, profiles allow you to save the mouse settings for each individual game or application.
Import: A profile saved on the computer can be imported into the software and loaded onto the mouse.
Export: A profile can be saved to the hard drive for importing at later time.
Reset: Returns the settings to the software default.
Apply: After making changes, select Apply to save the changes. Important: After making changes, you must select Apply to copy the changes
to the mouse.
Cancel: Cancels changes and returns to the previously saved settings.
Button Menu
Assign Buttons: Click any of the 1-7 buttons to assign a function from the drop-down menu.
Music-lighting: This option allows you to have music reactive lighting on the mouse. Switch ON and select one of the 3 options.
Macro Menu
Macro List: On the Macro page you can Record, Modify or Delete a macro. Right click inside the Macro List and create a Macro Group. Then you can right click the group and create and manage the macros inside of it. Once macro is created you can click the record button to record the keystrokes. They will be recorded in real time.
Key in macro: On this list you can modify or insert the macro events. To change a parameter or delete event, right click the event. Click insert for a menu of options.
LED parameters in macro: Displays any LED effects defined in the macro
Cycle: Select from the 3 cycle options on the right side of menu.
Performance Menu
Mouse Sensitivity: This adjusts the responsiveness of your mouse movements. Increasing the value will make the mouse more sensitive. Double Click Speed: Here you can set how far apart two clicks can be while still registering a double-click. The higher the value, the faster the clicks must follow one another to register a double-click.
Scroll Speed: The scroll wheel moves the on-screen image up or down at a given rate. A higher value will allow for more scrolling with fewer turns of the mouse wheel.
DPI Control: Here you can select DPI, turn on/off DPI steps and change their corresponding LED colors
Backlight Menu
LED Lighting: Select from 13 different LED modes and directional patterns.
Product Videos
DOWNLOADS
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