Product Support
Voltaic 2 Gaming Headset
Product Name:
ENHANCE Voltaic 2 USB Gaming Headset - Stereo Gaming Headset with USB|3.5mm AUX - ClearModel Number:
ENVOH2L100CLEW
Frequently Asked Questions
The ENHANCE Voltaic 2 Gaming Headset is plugged in but there is no sound
Troubleshooting:
- Please ensure that the USB cable is securely plugged into a USB port on your computer.
- Was the USB securely inserted?
- Please try multiple USB ports on the computer.
- Is the issue present across all ports or only some?
- Please ensure that the headset is selected as the default audio output device in the sound settings of your computer.
- Was the headset selected as the default audio output device?
- Please ensure volume on both the headset and your computer are tuned to appropriate levels.
- Does adjusting the volume on the computer or headset allow audio to be produced?
Headset will not power on
Troubleshooting:
- Please try multiple USB ports on the computer that the headset is being used with.
- Does the issue persist across all ports or only some?
- Try restarting the computer with your headset plugged in.
- Does it boot up now?
- So as to ensure it is not an issue with your PC, please try using an AC wall adapter to get power to the headset and see if it turns on.
- What results did this yield?
Microphone is not Functioning
Troubleshooting:
- Locate the headset in the recording devices panel of your computers sound settings; Click the mute/un-mute button next to the headset; Try muting and un-muting the mic from the inline controls.
- Does changing this setting in your computer settings allow the mic to be muted or un-muted?
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