Product Support
GOgroove UB3 Computer Speakers with Volume Knob
Product Name:
LED Computer Speakers for Desktop and Laptop - USB Power with 2.5 In Drivers - BlackModel Number:
GGSVUB3100BOEW
Frequently Asked Questions
Operating Instructions
SonaVERSE UB3 does not power on
Troubleshooting:
- Please make sure that the USB power cable is connected to a functional powered USB port on your computer.
- Do other devices plugged into the same port work?
- Try the SonaVERSE UB3 in a different USB port.
- Does plugging into a different USB port allow the speakers to power on?
- Try using an AC Wall Adapter to see if the speaker receives power.
- Do the UB3's finally power on?
Sound coming from the SonaVERSE UB3 is distorted
Troubleshooting:
- Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music file can affect the quality of the sound being produced. Please make sure that your music file is to the quality expected.
- Are all songs being listened to distorted with static or only some of them?
- Please make sure that your MP3 file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality MP3 files that are larger in size will provide better sound quality.
- Does playing different file sizes yield different results?
- Please try turning the volume down on your computer, and then on the SonaVERSE UB3 until there is no more distortion.
- Does turning down the volume solve the problem?
Volume of the SonaVERSE UB3 is low or there is no sound
Troubleshooting:
- Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music file can affect the quality of the sound being produced. Please make sure that your music file is to the quality expected.
- Are all songs being listened to distorted with static or only some of them?
- Please make sure that your MP3 file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality MP3 files that are larger in size will provide better sound quality.
- Does playing different file sizes yield different results?
- Please try turning the volume down on your computer, and then on the SonaVERSE UB3 until there is no more distortion.
- Does turning down the volume solve the problem?
Illumination Mode is not working
Troubleshooting:
- Please make sure the SonaVERSE UB3 is properly connected to USB port, try plugging the speaker into a different port or AC adapter port.
- Does changing ports power on illumination mode?
- Please press the button on the front of the speaker to the right of the volume knob.
- Do the lights turn on now?
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