Product Support
KL2 Keyboard with Membrane Switches
Product Name:
ENHANCE Infiltrate KL2 Membrane Gaming Keyboard - BlackModel Number:
ENINKL2100BKUS
Frequently Asked Questions
No power when Infiltrate KL2 Membrane Gaming Keyboard is plugged in
Troubleshooting:
- While your computer is running, insert the USB plug. The KL2 Gaming Keyboard is a standard plug and play keyboard, thus it does not require any drivers to function.
- Does your computer recognize the keyboard?
- Does it power on?
- Try plugging the keyboard in to another USB port
- Does changing to a different USB port power the keyboard on?
- The USB connection cable may not be securely plugged into the active USB port, inspect and unplug then plug in
- Does disconnecting the USB cord then reinserting the cord solve the problem?
- Try restarting the computer with the keyboard plugged in.
- Does your computer recognize the keyboard now?
If a recent Windows 10 update has caused your keyboard to no longer be recognized and/or does not power on, please try the following:
- Run all available Windows 10 updates
- Follow this link to check for updates official from Microsoft
- Restart the computer without the keyboard plugged in
- Once everything has rebooted, plug the keyboard back into a powered USB port
- Wait for your computer to recognize the keyboard
- Does it power on now?
- If this still has not solve the issue, please contact Microsoft Customer Service
- https://support.microsoft.com/en-us/contactus/
- 1 (800) 642-7676
For all other further support, please contact our Customer Support team at support@accessorypower.com
Key combinations for the Infiltrate KL2 Keyboard
Please see the many key combinations and functions on your Infiltrate KL2 Keyboard
Infiltrate KL2 back lights do not work/won't turn on
Troubleshooting:
Your KL2 keyboard does have the option to turn the LED's ON/OFF
- Try pressing the LED icon
- See the Key Combinations list for the KL2 for further LED breathing modes
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