Product Support

• Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music file can affect the quality of the sound being produced. Please make sure that your music file is to the quality expected.
  • Are all songs being listened to distorted with static or only some of them?
• Please make sure that your MP3 file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality MP3 files that are larger in size will provide better sound quality.
  • Does playing different file sizes yield different results?
• Please try turning the volume down on your device, and then on the SonaVERSE BXL until there is no more distortion.
  • Does turning down the volume solve the problem?
• Try playing music from a different device, memory card, or flash drive.
  • Is the sound quality different when a different media source is used?

Please contact customer service if the troubleshooting above does not solve the problem.

• Please make sure that the 3.5mm audio cable is properly connected to your devices headphone or speaker port. Make sure that your devices head phone volume is enabled and not muted.
  • Does this solve the problem?
• Please make sure to adjust volume on your device as well as on the SonaVERSE BXL. To adjust volume, turn the volume control wheel clockwise increase volume or counter-clockwise decrease volume.
  • Does changing the volume on the SonaVERSE BXL or the computer allow you to hear the sound?
• Try listening to different music files or different audio types.
  • Is the volume low or non existent on every audio file played, or only some?
• You can also try different media sources, i.e, please try a different media device, memory card, or flash drive.
  • Does using a different media source solve the problem?

Please contact customer service if the troubleshooting above does not solve the problem.