Product Support

• Make sure the mouse is connected to an operational USB 2.0 port while the computer is already running, try more than one port.
  • Does the mouse work in any other USB ports?
• Be sure the computer is updated to the latest available operating system firmware, download any available updates.
  • Is your computer up to date or does downloading available updates solve the problem?
• Try unplugging the mouse, wait a few seconds and then reinsert.
  • Does this solve the problem?
• Some desktop computers only have one USB port designated for the mouse peripheral, check the back of your computer and make sure the mouse is plugged into the correct port.

Please contact customer service if the troubleshooting above does not solve the problem.

• There are a few different buttons on the ENHANCE GX-M1 gaming mouse. They include a DPI button in the center of the mouse which will adjust how sensitive the mouse is to movement, as well as back and forward buttons on the side of the mouse.
  • When clicking the DPI button, does your mouse become more sensitive to movement?
• If you press the back and forward buttons and they are not working, they may not be programmed for the game you're using or have no effect.
  • Try different games or internet browsers for the back and forward buttons, do they work now?

Please contact customer service if the troubleshooting above does not solve the problem.