Product Support

• Please make sure the BassPULSE is properly connected to power, try plugging the speaker into a different outlet.
  • Does changing outlets power on the speakers and light?
• Make sure that the power is ON by pressing the power switch located on the back of the system to the ON position.
  • Does toggling the swtich make the speakers and lights come on?
• Please press the button on the front of the speaker below the bass knob.
  • Do the lights turn on now?

Please contact customer service if the troubleshooting above does not solve the problem.

• Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music file can affect the quality of the sound being produced. Please make sure that your music file is to the quality expected.
  • Are all songs being listened to distorted with static or only some of them?
• Try lowering the volume on the audio device connected to the speakers turning the volume up on the BassPULSE.
  • Does lowering the volume on the connected device and controlling volume with the BassPULSE solve the problem?
• In certain cases, if the bass is turned up too high it can distort the sound of the speakers. Use the Bass / Equalizer knob to lower the bass level.
  • Does lowering the bass solve the problem?

Please contact customer service if the troubleshooting above does not solve the problem.

• There is a Pulse Button on the front of the speaker, underneath the Bass Knob. Make sure this button is activated.
  • Does pressing the button allow the speakers to pulse now?
• Please Make sure the Bass / Equalizer knob is turned to max, otherwise the LED lights may not pulse to the bass.
  • Does turning the  Bass / Equalizer knob to the max allow the lights to pulse?

Please contact customer service if the troubleshooting above does not solve the problem.

• Please make sure the BassPULSE is properly connected to power, try plugging the speaker into a different outlet.
  • Does changing outlets power on the speakers?
• Make sure that the power is ON by pressing the power switch located on the back of the system to the ON position.
  • Does toggling the swtich make the speakers come on?
• If the blue lights are on when the swtich is toggled, please try turning the volume knob.
  • If the knob is turned can you hear any sound?
• Verify all the cables are securely plugged into the correct inputs.
  • Does sound come from the speakers now?
• Try plugging a different media device into the speakers.
  • Do the speakers work with the alternate media device?
• Try plugging the satellite speakers into the media device. Please note the LED lights will not turn on.
  • Does audio play from both speakers?