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If you are unsure how to use one of our products please use the following as a resource to help you with anything you may need. Below you will find frequently asked product questions, how-to videos, downloadable user guides and more. If you need more assistance please claim your warranty at the bottom of the page and one of our help customer solutions team members will reach out to you shortly.

BlueSYNC XPL

Product Name:

BlueSYNC XPL High-Definition Bluetooth Speaker with Surround Sound Integration

Model Number:

GGBSXPL100BKUS

How Can We Help?

Frequently Asked Questions

Pairing a device to the BlueSYNC XPL

Pairing to the BlueSYNC XPL:

If the speaker is powered on, please turn it off before proceeding.

Adjust the Bluetooth antenna on the rear of the speaker to the UP position for optimum connection.
Be sure the mode switch on the rear of the speaker is set to "Bluetooth" and not "AUX".
Power the speaker on, it will automatically be in pairing mode.
Go into the Bluetooth settings of your Bluetooth enabled device and scan for available devices.
Find and select the BLUESYNC XPL from the pairable device list.
Once your Bluetooth enabled device is paired, the device will say "connected"
Press play on your Bluetooth enabled device to listen to your audio.

Please contact customer service if the troubleshooting above does not solve the problem.

Poor sound quality from the BlueSYNC XPL

Troubleshooting:

Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music files can affect the quality of the sound being produced. Please make sure that your music file is to the quality expected.
- Are all songs being listened to distorted with static or only some of them?
Please make sure that your audio file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality audio files that are larger in size will provide better sound quality.
- Does playing different file types or sizes yield different results?
Please try turning the volume down on your device, and then on the BlueSYNC XPL until there is no more distortion.
- Does turning down the volume solve the problem?
Sometimes cell phone signals can cause unwanted interference. Try playing music from a different device, other than a cell phone.
- Is the sound quality different when a different media source is used?
Please try listening to audio by AUX connection, and by Bluetooth.
- Is the sound better when using on or the other, or is it the same?
When using the AUX function, if the audio jack is not securely plugged into the media source, sound quality could be effected. Remove the auxiliary cable, then reinsert it to the media source making sure it is firmly connected.
- Does the sound quality get any better?

Please contact customer service if the troubleshooting above does not solve the problem.

BlueSYNC XPL is not powering on

Troubleshooting:

To power the BlueSYNC XPL speaker on, make sure power cable is plugged securely into the back of the speaker, and into a working AC outlet. Turn the power switch on the back from OFF, to ON. When the speaker is receiving power, there will be a blue LED glowing near the power/pairing button.
- Does the speaker turn on?
If the speaker is still not turning on, please unlplug the speaker and try a different AC outlet.
- Does switching to a different outlet solve the problem?

Please contact customer service if the troubleshooting above does not solve the problem.

No sound / low volume from the BlueSYNC XPL

Troubleshooting (Bluetooth no sound):

Please make sure that your Bluetooth device supports A2DP (audio/music) connection, and that it has been paired properly to the BlueSYNC XPL.
- Does your device indicate that it is connected to the BlueSYNC XPL?
Try adjusting the volume on the BlueSYNC XPL speaker and on the paired device.
- Does adjusting the volume make the audio audible?
Please make sure that your mobile Bluetooth device is within 30 feet of the BlueSYNC XPL. The maximum Bluetooth range may vary in different environments and on the paired device.
- Does moving the Bluetooth enabled device closer to the speaker solve the problem?

Troubleshooting (AUX no sound):

Please make sure that the 3.5mm audio cable is properly connected to the speakers AUX input and to your devices headphone jack. Make sure that your devices volume is enabled and not muted.
- Does this solve the problem?
If you have a case or skin on your device, please remove it. Sometimes these covers can block a headphone jack and prohibit a complete connection.
- Does removing any case or skin solve the problem?
Please make sure to adjust volume on your device as well as on the BlueSYNC XPL. To adjust the volume on the speaker, turn the volume control knob on the back clockwise increase volume or counter-clockwise decrease volume.
- Does changing the volume on the BlueSYNC XPL or the device allow you to hear the sound?
Try listening to different music files or different audio types.
- Is the volume low or non existent on every audio file played, or only some?
You can also try different media sources, i.e, please try a different media device, memory card, or flash drive.
- Does using a different media source solve the problem?

Troubleshooting (RCA no sound):

Please make sure that the RCA cables are properly connected to the speakers and to your devices RCA jack. Make sure that your devices volume is enabled, not muted, and the correct audio source is chosen from the source menu.
- Does this solve the problem?
The red and white RCA cables must be plugged into the same color RCA jacks on the speaker, and your device.
- Are you plugging the red cable into the red RCA output jack on your device, and the white cable into the white RCA output jack on your device?
Make sure the cables that are going from the BlueSYNC XPL are getting plugged into the RCA OUTPUT on your device, not the input. The input receives sound, the output sends sound.
- Are you plugging the cables into the correct input?
If you're still not getting any sound, try plugging the cables into the other set of RCA jacks on the speaker, and into a different RCA output jack on your device.
- Are you getting sound now?

Please contact customer service if the troubleshooting above does not solve the problem.

Product Videos

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BlueSYNC XPL

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