Product Support
SonaVERSE MOVE L3D
Product Name:
GOgroove SonaVERSE MOVE L3D Rechargeable Color-Changing SpeakerModel Number:
GG-MOVE-L3D
Frequently Asked Questions
Move L3D does not power on
Troubleshooting:
- Make sure the power switch on the back of the Move L3D is in the on position.
- Is the speaker in the ON position?
- Try charging the Move L3D for 2-3 hours.
- Does charging the speaker allow it to turn on now?
Please contact customer service if the troubleshooting above does not solve the problem.
Sound coming from the Move L3D is distorted
Troubleshooting:
- Many times the quality of your MP3, WAV, MIDI, WMV, MP4 or other music file can affect the quality of the sound being produced. Please make sure that your music file is to the quality expected.
- Are all songs being listened to distorted with static or only some of them?
- Please make sure that your MP3 file size and quality are to your expectations. Sometimes a small file will distort at high volume. Using high quality MP3 files that are larger in size will provide better sound quality.
- Does playing different file sizes yield different results?
- Please try turning the volume down on your device, and then on the Move L3D until there is no more distortion.
- Does turning down the volume solve the problem?
- Try playing music from a different device, memory card, or flash drive.
- Is the sound quality different when a different media source is used?
Please contact customer service if the troubleshooting above does not solve the problem.
Forward/Back on Move L3D remote not working
Troubleshooting:
- Forward/Back remote functions only work if a memory card or flash drive is being used.
- Are you connecting one of these devices, or do you have the Move L3D plugged into a media device?
- The Move L3D only has the ability to operate the Forward/Back/ remote functions when the buttons are being pressed and using a memory card or flash drive.
- While using a memory card or flash drive, does pressing the Forward/Back buttons work?
Please contact customer service if the troubleshooting above does not solve the problem.
When using USB drive or memory card, no sound
Troubleshooting:
- When using the USB drive or SD card function of the Move L3D, make sure all music files are of the .mp3 file type. Other files will not work.
- Are all files on the memory of the .mp3 type?
- In order for the music to play from a USB drive or SD card, the .mp3 files must be stored on the "root" of the memory device. This means the music can not be in folders. It must be dragged into the main directory of the memory device.
- Are all the .mp3 files in the root directory, or does moving them to the root directory enable them to play?
- Make sure the USB drive or SD card being used is formatted. You may need to reformat the current device being used by plugging it into a computer, selecting it's options, and choosing to format the memory device. Be sure to save any files currently on the memory device before formatting as they will be deleted. Also, when formatting if possible, choose the "FAT32" formatting type for best results.
- Is your memory device formatted or does the memory device work in the Move L3D after formatting?
Please contact customer service if the troubleshooting above does not solve the problem.
Move L3D is not charging.
Troubleshooting:
- When you first receive the Move L3D speaker, please plug it in to charge for 2-3 hours with the included AC charger in order to receive a full charge.
- Does the LED indicator glow red when it is plugged in and charging?
- Please try plugging the AC adpater into a different wall outlet.
- Does the Move L3D begin charging when plugged into a different wall outlet?
- When the Move L3D is fully charged, the LED indicator will glow green
- Does the LED indicatror turn green to indicate a full charge has been achieved?
If the troubleshooting above does not solve the problem, please contact customer service.
No sound is coming from the Move L3D (AUX)
Troubleshooting:
- Please make sure the speaker is turned on.
- Is the on/off switch on the back of the speaker turned to "ON"?
- Please try turning up the volume of the speaker, either from the remote or the speaker controls, as well as the volume on your plugged in media device.
- Does turning up the volume make the media audible?
- Make sure the AUX cable is plugged securely into the AUX port on the back of the speaker, and securely into the headphone jack of your media device,
- Does unplugging the AUX cable and then reinserting it securely into both ports solve the problem?
- If you have a case or skin on your media device, please remove it. Sometimes these cases can cause an incomplete connection.
- Does removing any case or skin solve the problem?
- Please try plugging in more than one media device into the Move L3D speaker.
- Does the Move L3D work with some or none of the devices tried?
- If possible, please try using a different AUX cable.
- Does sound come from the speaker when a different AUX cable is used?
Please contact customer service if the troubleshooting above does not solve the problem.
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