Product Support
FlexSMART X2
Product Name:
FlexSMART X2 Bluetooth In-Car FM Transmitter with USB Charging , Multipoint , Music Controls & Hands-Free CallingModel Number:
GGFSX20200GYEW
Frequently Asked Questions
Bluetooth enabled device will not pair to the FlexSMART X2
Troubleshooting:
- Make sure the FlexSMART X2 is in pairing mode and the blue and red lights are both flashing by pressing and holding the call button.
- Do the lights alternate flashing after holding the call button down?
- If not, unplug the FlexSMART X2 to power it down and reinsert into the outlet.
- Do the lights flash now?
Pairing a Bluetooth device to the FlexSmart X2:
- Make sure your Bluetooth device is within at least 1 meter of the FlexSMART X2 when trying to pair.
- Enter pairing mode by holding down the call button.
- Continue holding the call button until both the call/end call buttons are flashing blue and red (this indicates pairing mode).
- Once in pairing mode, select SEARCH on your device to search for the Bluetooth signal output but the FlexSMART X2.
- You will see the name FLEXSMART X2 appear in the device list. Select it to pair, if a password or pin is needed enter the numbers "0000". You may have to select FLEXSMART X2 and press connect.
- When a successful connection has been made the end call button will light up for a hands free connection, and the call button will light up for a audio/music connection. Your mobile device should indicate a connected status.
Please contact customer service if the troubleshooting above does not solve the problem.
FlexSMART X2 is too tight in outlet
How to file down rubber grips on Flex Unit:
Please use a nail file or emery board and evenly file down the rubber grips. Evenly swiping the file a couple times back and forth will get the grips to a proper fit for your specific vehicle. After a few rubs, reinsert into the outlet. Continue to file more off if the fit is still too tight.
The FlexSmart X2 should have a tight fit in the cigarette adapter for stability. This small adjustment will ensure a custom fit and will NOT void the warranty.
Please use a nail file or emery board and evenly file down the rubber grips. Evenly swiping the file a couple times back and forth will get the grips to a proper fit for your specific vehicle. After a few rubs, reinsert into the outlet. Continue to file more off if the fit is still too tight.
The FlexSmart X2 should have a tight fit in the cigarette adapter for stability. This small adjustment will ensure a custom fit and will NOT void the warranty.
FlexSMART X2 will not power on
Troubleshooting:
- Make sure the FlexSMART X2 is fully inserted into the DC outlet. Please remove, then reinsert the transmitter, gently apply forward pressure until it stops.
- Does the FlexSMART X2 power on now?
- Press the power button on the bottom of the device, when it is on the there should be a blue light around it.
- Does the light come on when the power button is pressed?
- Try the FlexSMART X2 in another outlet or a different vehicle.
- Does the device power on now when inserted into a different outlet?
- If the blue light is on, but the LED display is not, disconnect it from the neck, clean the metal contacts, then reinsert it.
- Does this solve the problem?
- If you're able to, unscrew the tip of the DC barrel and inspect the fuse.
- Does the fuse appear to be blown? We have provided an image below to indicate the difference between a good fuse and bad fuse.
Please contact customer service if the troubleshooting above does not solve the problem.
Callers hear echo with hands free
Troubleshooting:
- If a caller says they hear an echo while you are using the hands free feature, it could be their voice bleeding back into the microphone of the FlexSMART X2. When on a call, try turning down the radio volume so the callers voice does not bleed back into the microphone.
- Does turning down the radio volume while on a call eliminate the echo that is experienced?
Please contact customer service if the troubleshooting above does not solve the problem.
Microphone not working / Callers cannot hear user
Troubleshooting:
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The FlexSMART X2 has a built in microphone that only works when connected via Bluetooth. If connected via Bluetooth, do not have an AUX cord plugged into the Line In port of the X2.
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Is there a AUX cord plugged into the X2, if so does removing it solve the problem?
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Because the microphone only works when connected via Bluetooth, if your device is paired to the X2 but only connected for media audio but not phone audio, the microphone will not work. Please go into your devices settings for Bluetooth connectivity. Under the paired device list, open the settings menu for the paired FlexSMART X2. Make sure your device indicates it is connected to the X2 for both phone and media audio.
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Was your device connected to the X2 for phone and media audio? If not, does connected it to phone audio solve the problem?
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Please make sure the X2 is close enough to you to pick up your voice and that the microphone port on the X2 is not blocked or covered by anything.
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Does moving the X2 closer to yourself or removing any obstructions over the microphone solve the problem?
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Try testing the X2 with a different Bluetooth enabled device.
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Does the microphone still not work?
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Please contact customer service if the troubleshooting above does not solve the problem.
Volume, Quick Scan, Play/Pause not working
Troubleshooting:
Volume adjustment, Quick scan, and the Forward/Back/Play/Pause controls will only work with Bluetooth connectivity, if an auxiliary cable is plugged into the line in or line out ports of the FlexSMART X2 it disabled the Volume and Quick scan features of the device. Before proceeding with troubleshooting, please unplug any auxiliary cable inserted into either the Line In or Line Out ports. For Bluetooth connectivity only, an auxiliary cable is not needed.
- Volume adjustment on the FlexSMART X2 is accessed by pressing the center dial in once, then a range value between 1-30 should appear on the screen, turn the dial to adjust the volume. ** Note, this does not change your radio or phones volume, only the amplification on the FlexSMART X2 **
- Does pressing the center button once bring up the volume adjustment, does turning the dial change the volume?
- Quick search is done by pressing and holding the center dial in and holding it down for three seconds. The FlexSMART X2 will then jump to the next clearest station in your area. ** Note, the display does not "scan" through the stations, it will quickly jump to the next clearest station. **
- Does pressing and holding in the center dial for 3 seconds allow the FlexSMART X2 to choose a new station?
- If the FlexSMART X2 does not find a clear station, it is possible there are not any clear stations in your area, at this time manually searching for a good channel may be required.
- Does manually tuning to a free station work better for you?
Please contact customer service if the troubleshooting above does not solve the problem
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